Product launch
Spare parts without a support ticket
- Product management
- E-commerce
Spare parts without a support ticketProduct launch
Spare parts moved from support orders to the webshop checkout.
The work
Customers could only get spare parts by ordering through support, and support processed every order.
Accessories and spare parts
What I did
- 01Launched 10 accessory SKUs end to end.
- 02Moved spare parts from support-processed orders to self-serve checkout on the webshop.
Results
- 10 accessory SKUs
- 4,000+ units sold
- $xxxK+ revenue